The bar chart and table show how customers felt about the US airlines and four aspects of airline service.
Overall, clients were more satisfied with airline and this figure witness a stable rise over the span of 8 years. Moreover, airline travelers were most contented with politeness of staffs and least satisfied with seats.
Looking at the bar graph for more detail, customer dissatisfaction showed an downward trend from 32% to nearly a quarter whereas this figure for dissatisfaction increased slightly by 3 to 4%.
Regarding to the table, the proportion of customers satisfied with flight attendants’ service went up 2% from 1999 to 2000 and 2000 to 2007 and was highest at 92% at the ending point. 75% of visitors contented with schedules in 1999, this rate grew to 79% after one year and then followed a stability in the next 7 years. Only 47% of travelers felt the seats were comfortable in 2007 and this figure was not recorded in 1999 and 2000.