You’ve just come back from a very disappointing adventure holiday. The holiday did not correspond to the advertisement. Write a letter to the holiday company complaining about the holiday and asking for some sort of refund
Dear Sir or Madam,
I am writing to complain about my fortnight’s holiday which I booked with your company. I am afraid to say that the package holiday fell far short of the description of the advertisement.
First of all, I would like to comment on the quality of activities during my holiday. You claimed that there would be a variety of activities every day for me to choose. However, in reality, there was merely a choice of two. I had planned to spend the whole fortnight sailing and windsurfing, but for eight days of the holiday neither of these was offered. Furthermore, the three-day camping expedition completely failed. It is undeniable that the weather is unpredictable; nevertheless, your company cannot take it as the reason for this failure. As an experienced holiday company, you must have had some backup plans to make provision against possible problems. Added to this, Mr. John, the coach, did not fulfill his responsibility and tackle the issues tactfully. Additionally, he was unable to promote group solidarity; consequently, some problems arose and caused dissatisfaction among people.
Another complaint concerns the hotel services which were not what I had been led to expect from your brochure. In stead of staying in comfortable hotel with double rooms or remarkable facilities, I was put in a youth hostel which was far away from Wildside Hall with table tennis and a pack of cards. What is more, the meals were not truly worth the expense. The food was portrayed as “memorable and mountainous” but in fact was purely meager meals and not sufficient such as rice, vegetables and some meat.
As you will realize, I am not very satisfied with the holiday your company provided. Therefore, I feel that I am entitled to compensation from your firm. I hope you will take my comments into consideration and I will not be forced to take further action.
I look forward to hearing from you at your earliest convenience.
Yours faithfully,