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The pie chart illustrates how the holidaymakers to the Parkway Hotel felt about the hotel’s customer service in two years – 2005 and 2010.

 

Overall, what stands out from the chart is that the majority of visitors rated the hotel’s customer service as excellent and good experienced significant upward trends in 2010, compared to that of in 2005. It is also worth noticing that these trends had conclusively surpassed the responses of satisfactory and poor which were registered the highest figure in 2005.

 

Looking at the positive responses first, the excellent rating had witnessed an incredible rise from 5 per cent to 28 per cent over the 10-year period. Similarly, the figure for good responses soared considerably to 39 per cent during the same period, which was roughly three times higher than that of in 2005.

 

In stark contrast, the other responses went in the opposite direction. In 2005, overall visitors to the Parkway Hotel rated its customer service as satisfactory was the most popular response, but later falling slightly by 6 per cent to 39 per cent in 2010. Over the 10-year period, poor and lower rating witness a similar trend, which marginally slipped from 21 per cent to 17 per cent and from 15 per cent to 4 per cent, respectively.

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